Refund & Return Policy
Welcome to Subarashii
Last Updated: 12-08-2025
Thank you for shopping with Subarashii.
We value your satisfaction and want to ensure a smooth and transparent shopping experience.
Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
Due to hygiene and safety reasons, cosmetic and skincare products cannot be returned once opened or used.
We only accept returns if:
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You received the wrong product
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The product arrived damaged
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The product was defective
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The item is unused, unopened, and in its original packaging
To be eligible:
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Request must be made within 7 days of receiving your order
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The product must include original tags, box, and invoice
2. Non-Returnable Items
We do not accept returns for:
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Opened or used products
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Products damaged after delivery
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Items on sale or part of a promotional offer
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Free gifts or sample items
3. Refunds
Once we receive and inspect your return:
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We will notify you of approval or rejection
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If approved, your refund will be processed within 5–10 business days
Refunds are issued through:
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Original payment method (if available)
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Store credit (if selected or applicable)
Shipping fees are non-refundable unless the return is due to our mistake.
4. Exchanges
We only offer exchanges if:
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You received a damaged product
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You received the wrong item
Exchanges are subject to product availability.
5. Damaged or Wrong Products
If you receive a damaged or incorrect product:
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Take clear photos of the item and packaging
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Contact us within 48 hours of delivery
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Provide order number and photos
We will replace the item at no extra cost or offer a refund.
6. Cancellation Policy
Order cancellations are allowed within 1 hour of placing the order.
After processing begins, cancellations may not be possible.
For pre-paid orders, cancelled orders will be refunded within 5–10 business days.
7. Return Shipping Costs
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If the return is due to our mistake (wrong/damaged product) → We cover the shipping cost
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If the customer changes their mind → Customer must pay the return shipping fee
8. Exceptions for Local Laws
Some regions have specific consumer protection laws.
If applicable, we follow all local regulations for returns and refunds.
9. Changes to This Policy
We may update this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated date.
10. How to Initiate a Return
Please include:
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Your order number
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Reason for return
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Photos (if applicable)
Our support team will guide you through the next steps.
To start the return process, contact us: